Effective Date: May 30, 2025
At BestTwitch, we want you to be fully satisfied with your purchase. Since all our products are digital and delivered instantly, we typically do not offer returns or refunds once the product has been downloaded or accessed.
However, we understand that issues can arise, and we’re committed to helping you resolve them. Here’s how we handle returns and refunds:
Refunds
We will consider a refund under the following circumstances:
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File Corruption or Delivery Issue: If the product file is corrupted or cannot be accessed, and we’re unable to provide a replacement that works.
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Duplicate Purchase: If you accidentally purchased the same item more than once.
To request a refund, please contact our support team at support@besttwitch.com within 7 days of your purchase. Include your order number and a detailed explanation of the issue.
Exchanges
Due to the digital nature of our products, we do not offer exchanges for different items. However, if you accidentally purchased the wrong product, please contact us, and we’ll do our best to assist you.
Technical Support
If you experience any problems accessing or using your files, please reach out to our support team. We’re here to help troubleshoot and ensure you can fully enjoy your purchase.
Contact Us
For any questions about our return policy, please email us at support@besttwitch.com
Thank you for choosing BestTwitch. we’re dedicated to helping you build an amazing streaming experience.